Table of Contents

Shipping & Delivery Policy

1. Shipping Destinations

Fix Dessert Official proudly offers worldwide shipping, ensuring that our premium Dubai-inspired chocolate bars reach customers across the globe.

Domestic Shipping: Available to all 50 U.S. states.
International Shipping: We ship to select countries in Europe, the Middle East, Asia, and Oceania.

Please note: International shipping availability may vary based on local regulations and customs restrictions.

2. Order Processing Time

Processing Time: Orders are typically processed within 1–2 business days.
Business Days: Monday through Friday, excluding U.S. public holidays.
Weekend Orders: Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Methods & Estimated Delivery Times

We offer multiple shipping options to cater to your needs:

Standard Shipping:
- Domestic (USA): 2–3 business days.
- International: 5–7 business days.
Expedited Shipping: 2–4 business days, depending on location.
Next-Day Shipping: Available for select U.S. locations; additional charges apply.

Please note: Delivery times are estimates and may vary due to factors such as weather conditions, customs processing, and carrier delays.

4. Shipping Costs

Standard Shipping: Calculated at checkout based on destination and order weight.
Free Shipping: Available for orders over $500 within the USA.
Expedited & Next-Day Shipping: Additional charges apply; rates displayed at checkout.

All shipping costs will be clearly displayed before you finalize your order

5. Packaging & Temperature Control

Our chocolate bars are packaged with utmost care to ensure they arrive in perfect condition:

Protective Packaging: We use insulated materials and cold packs during warmer months to prevent melting.
Eco-Friendly Materials: Packaging materials are recyclable and environmentally friendly.

If your chocolates arrive damaged, please contact us immediately for assistance.

6. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order through the carrier’s website or by visiting our Order Tracking Page.

7. Customs & Import Duties

For international orders:

Customs Duties & Taxes: May apply depending on your country’s regulations.
Responsibility: Customers are responsible for any additional charges incurred during importation.

We recommend checking with your local customs office for more information before placing an order.

8. Address Accuracy

To ensure timely delivery:

Correct Information: Please provide accurate and complete shipping details.
Undeliverable Packages: We are not responsible for delays or losses due to incorrect addresses.

If you realize an error in your shipping address after placing an order, please contact us immediately.

9. Lost or Stolen Packages

If your package is lost or stolen:

Contact Us: Reach out to our support team as soon as possible.
Investigation: We will work with the carrier to investigate and resolve the issue.

Please note: We are not responsible for packages marked as delivered by the carrier but not received by the customer.

10. Return & Refund Policy

We strive to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, please review our return and refund policy:

Eligibility: Returns are accepted within 14 days of delivery for unopened and unused products.
Process: To initiate a return, contact our support team with your order number and reason for return.
Refunds: Once the returned item is received and inspected, a refund will be processed to your original payment method within 5–7 business days.
Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.

Perishable items, including chocolate bars, are non-returnable unless damaged or defective upon arrival.

11. Shipping Carriers

We partner with reputable shipping carriers to ensure timely and reliable delivery:

Domestic (USA): UPS, FedEx, USPS
International: DHL, FedEx International, UPS International

Carrier selection may vary based on destination and shipping method chosen.

12. Estimated Delivery Dates

At checkout, you will receive an estimated delivery date based on your shipping address and selected shipping method. Please note that these are estimates and actual delivery times may vary.