Return & Refund Policy

Effective Date: January 06, 2025

At Fix Dessert Official, we are committed to delivering premium, handcrafted chocolate bars inspired by Dubai’s viral confections. Your satisfaction is our priority. Please review our return and refund policy below.

1. Eligibility for Returns

  • Perishable Products: Due to the perishable nature of our chocolate bars, we generally do not accept returns. However, exceptions are made if:

    • The product arrives damaged or defective.

    • An incorrect item was shipped.

  • Non-Perishable Products: Items such as merchandise or accessories can be returned if:

    • The return request is made within 14 days of delivery.

    • The item is unused, in its original packaging, and in resalable condition.

2. Return Process

To initiate a return:

  1. Contact Us: Reach out to our support team at support@fixdessertofficial.co or call +1 (917) 525-3991 within 14 days of receiving your order.

  2. Provide Details: Include your order number, a description of the issue, and photographic evidence if applicable.

  3. Return Authorization: If your return is approved, we’ll provide instructions for returning the item.

Please note: Unauthorized returns may not be accepted.

3. Refunds

  • Processing Time: Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund within 5 business days.

  • Approved Refunds: Will be processed to your original payment method within 7 business days.

  • Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at support@fixdessertofficial.co with your order details.

5. Damaged or Defective Items

If your order arrives damaged or defective:

  • Report Immediately: Contact us within 48 hours of delivery.

  • Provide Evidence: Send clear photos of the damaged item and packaging.

  • Resolution: Upon verification, we’ll offer a replacement or refund.

6. Non-Returnable Items

Certain items are non-returnable, including:

  • Final sale items.

  • Opened or used perishable goods.

7. Return Shipping

  • Customer Responsibility: Customers are responsible for return shipping costs unless the return is due to our error.

  • Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance.

8. International Returns

For international orders:

  • Return Eligibility: Returns are accepted for non-perishable items only.

  • Customs Duties & Taxes: Customers are responsible for any additional charges incurred during return shipping.

  • Return Process: Please contact our support team to initiate an international return.

9. Contact Us

For any questions or concerns regarding returns and refunds: